Refund Policy & Return Procedures
NOTE: Please note that we can only process returns and refunds for items purchased from PCC SA . All authorized returns must include an RA (Return Authorization) number. See point #3 for more details.
1. REFUNDING
Within 30 days of receipt of your order, you may return any of the above items for a full refund, exclusive of shipping, provided they are in their original condition, provided they are in their original, unopened condition.
A defective CD may be returned and replaced with the same item. Please see point #3 below to find out the method of shipping back.
Should you have the misfortune of receiving a faulty product, please email us at nsa@hixnet.co.za, indicating the problem and we will be happy to replace the item with the same purchased.
It has occurred in the past that a CD will not play on a particular CD player, but will work in other units. Should you encounter this, we recommend that you try an alternative player to establish the exact fault source. This problem is usually an indicator of a unit that needs servicing.
Faults in discs will only occur at the same point in a disc even when using different CD players. If the fault experienced is random (even in different players) this is another indication that servicing of the player may be required.
2. RETURN PROCEDURES FOR ALL ITEMS:
If you have an item that falls within the criteria above, please email nsa@hixnet.co.za or phone our CD Sales Department (2711 7843988 to begin the returns process.
Once your return request is approved, a Sales Representative will email or fax you an RA form confirming your RA number and the address of our warehouse. Your RA number must accompany the return. Any products received without an RA number will not be processed. In addition, any products sent C.O.D. will be refused. You will need to discuss the method of shipping back to PCC SA with your Sales Representative.
Once your return has been received, inspected and processed, your credit will be processed immediately. Our Sales Representatives are here to walk you through this process quickly and efficiently.
PROBLEMS, QUESTIONS OR SUGGESTIONS?
If you have any problems or concerns with your order, please don't hesitate to contact us 27117843988. One of our Sales Representatives will be happy to assist you.
